CapTrav Blog

It seems like every year we reminisce about how much the industry has changed over the past year.  2020 was no different but of course under much different circumstances.  In spite of the pandemic which brought the corporate travel industry to its knees, we saw record...

Have You Heard? Sabre, American Airlines, and Southwest are going at it again in court over content and distribution disputes United Airlines is proactively working toward minimizing corporate discounts TripActions just raised another $150 million Industry...

I’ve written numerous times about the importance and issues regarding corporate travel compliance.  Studies show that even well managed programs still suffer from between 25-50% program “leakage” across air, car, and hotel bookings.  For corporate travel business...

While the corporate travel industry may still be facing a multi-year return to normalcy, I think we are seeing a lot of evidence that points to a faster recovery than predicted and one that positions business travel to prosper beyond our expectations.  Recent news of...

Is It Rocket Science? 20 years ago, the corporate travel industry found itself in a difficult position and was forced to ask an incredibly challenging question: How can we aggregate and utilize disparate booking sources for air, car, and hotel reservations? The...

In my last blog, A Recipe for Recovery, I pointed out that history proves that greatness emerges even when things seem darkest.  While it’s difficult to consider how this translates to corporate travel as we continue to witness our industry crumble, the “what’s next”...

Corporate travel is complex. I try to make sense of it by thinking about each component both separately and in terms of the role it plays as part of the whole.  In a lot of ways, the corporate travel industry can be viewed as its own unique, but imperfect supply chain...

Last year, Russ Klein, the CEO of the American Marketing Association (AMA) wrote an interesting article specifically extending the concept known as “willful suspension of disbelief” from works of art and science fiction to business innovation. Loosely defined as our...

Whether or not you believe the COVID-19 pandemic will forever change our corporate travel programs, there are some key aspects that are changing now that will have a significant impact on how Travel Managers and corporate travel business owners manage their programs.