CapTrav Frequently Asked Questions
For travelers, there is nothing to learn. For administrators, CapTrav was built to provide easy access to the most important data. Once set up, our Account Management team guides you through how to use our dashboard and set up travel policy. If you have any questions, just call us or talk to your Account Manager during one of your scheduled calls.
It typically takes 3-5 business days to get the CapTrav service up and running. Once the system is running, our support team will work with you to provide any “fine-tuning” you need. That’s it!
The CapTrav service is offered as a cloud offering. This allows for fast deployments and provides you with the ability to easily access your corporate travel data from anywhere, securely.
CapTrav currently uses AI applications within its tool to help aggregate and normalize confusing travel data. Importantly, CapTrav can provide its clients with clean travel data in a file format or via our API to help with other internal AI related projects.
We have designed the CapTrav solution with data integrity and security at the top of the list of priorities. Our solution has the flexibility to adhere to the strictest of corporate policies.
No. We do not sell your data to third parties and unlike TMC’s, no third party will consume your travel data unless specified by you. Our goal is to help make your data as useful as possible to make your business better.
Absolutely. We’ve designed the solution to be easy to set up with a short ramp to get running. The solution is also supplier agnostic, meaning that we can operate with multiple TMCs running place.
Yes. As a part of our onboarding process, we spend time to discuss what your objectives are for the solution and how you would like it set up. Many of our customers take a “staged” approach towards rolling-out the CapTrav solution, such as deploying in North America first
Yes. We normalize hotel data down do the property address, providing you a more detailed view into your hotel suppliers. Additionally, we capture the actual ticket number from the airline which greatly facilitates your conversation with your airline supplier(s).
No. We can collect data from just about any supplier, including: air, hotel, rail, car, shared economy and demand economy, i.e. taxi / Uber / Lyft. We can even work with extended stay suppliers and black car / limousine suppliers.
Because the CapTrav solution was created to be supplier agnostic, you have a high degree of flexibility from a supplier / TMC perspective. Because we can work with simultaneous TMCs, the CapTrav solution can provide some consistency from a data management perspective while you are changing providers. Additionally, because CapTrav is your data repository you can keep the data from prior suppliers giving you complete control and access over data from prior TMCs.
Cost, ease of use, quality of data and focus upon our customers.
Absolutely! The CapTrav solution works with both managed and unmanaged travel programs. Because of the capabilities of the solution, many high-growth customers find that they can postpone or even eliminate the need for a third-party management company for their travel saving considerable money on an annual basis.
The CapTrav solution is priced for value and offered as a monthly recurring subscription based on your company’s size. You won’t find any hidden fees, unexpected fees, or frustrating “surcharges”.
No. We ask for one year commitments. If you don’t like CapTrav, we don’t want to hold you back from finding a better solution.
